IT Help Desk Support Officer Professional

In other words, you will:

• Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
• Provide local and remote support to internal Mantu employees (staff and consultants)
• Gather users’ information and determine the issue
• Be responsible of all calls to 911
• Walk users through problem-solving process
• Categorise and escalate tickets to appropriate Level II and III support team
• Proceed to first level resolution whenever possible

Our ideal candidate:

• You have a bachelor’s degree in Information system/Information Technology/Networking or any similar field
• You have 2-5 yrs experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
• You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
• You have good communication skills (Fluent in English, you are eager to work in an international team. French or any other language would be an added value)