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IT Help Desk Support Officer Professional

1 month ago Jobs Unspecified   81 views

N/A ₨

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Location: Unspecified
Salary: N/A ₨

In other words, you will:

  • Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Provide local and remote support to internal Mantu employees (staff and consultants)
  • Gather users’ information and determine the issue
  • Be responsible of all calls to 911
  • Walk users through problem-solving process
  • Categorise and escalate tickets to appropriate Level II and III support team
  • Proceed to first level resolution whenever possible

Our ideal candidate:

  • You have a bachelor’s degree in Information system/Information Technology/Networking or any similar field
  • You have 2-5 yrs experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
  • You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
  • You have good communication skills (Fluent in English, you are eager to work in an international team. French or any other language would be an added value)

Additional Information

Reference 62ea5bf344cc0d03eb496ecd
Company Sector Other Jobs
Job Type Full time
Sector ICT, IT, Telecommunications
Expiration date 17 Sep 2022