GUEST RELATION OFFICER / GUEST EXPERIENCE ASSISTANT Professional

Zilwa Attitude located at Anse la Raie is looking for a Guest Relation Officer / Guest Experience Assistant to join the Front Office Team !

JOB KNOWLEDGE, SKILLS & ABILITIES

• Appear confident, well groomed, dressed in a smart casual manner

• Excellent command of the English language

• Detail oriented with the ability to multi-task and time management with the ability to set priorities

• Personality: warm, pleasant and Self-motivated

• Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

QUALIFICATION STANDARD

ESSENTIAL :

• Qualifications: SC

• Experience: 1 year experience as Receptionist

• Personal Qualities: Ability to remain calm whilst under pressure

DESIRABLE

• Qualifications: HSC

• Experience: 2 years as Receptionist

• Personal Qualities: A positive attitude and excellent communication skills

• Additional Skill required: Computer knowledge and experience in MS programs

DUTIES & RESPONSIBILITIES :

• Meets and greet all guests upon arrival and departure

• Escorts VIP guests to their allocated room and explain the facilities and room features

• Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions

• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions Works closely with the Food and Beverages team specially Room Service Team and Executive Lounge

• Team Be thoroughly familiar with the hotel procedures and policy concerning reservations, room’s assignments, room charges and credit facilities

• Attends to all the secretarial needs of guests after the opening hours of the business Centre Ensures that, whenever possible, guests receive personal recognition

• Inspects VIP room status and amenities in good order prior to guests’ arrival Maintains an active presence in the hotel lobby to greet and assist incoming guests

• Give courtesy calls and complete the call log for

• Performance Monitor daily Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities

• F&B outlets, special promotions for the purpose of assisting guests and offering accurate information Assists and coordinates with Front Office reception to ensure consistent service

• Prepares and coordinates the distribution of guest amenities, welcome letters and fruit setups for VIPs

REQUIRED TRAINING

• Induction

• Otentik training

• CCC

• Grooming

• Communication skills