CUSTOMER EXECUTIVE Professional1 month ago - Jobs - Port Louis - 179 views
As a Telesales Representative, we are expecting you to be an outstanding communicator and listener with the professional, but friendly approach. We are looking for an experienced well-spoken and self-driven individual to join our Sales team! As CUSTOMER EXECUTIVE, you will be responsible for generating calls to potential customers with the main goal to achieve your sales quota.
THE CUSTOMER EXECUTIVE RESPONSIBILITIES INCLUDE:
Contacting potential customers, reading from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.
Excellent communication skills as well as sales ability. You should be meticulous in keeping records, and able to handle all aspects of making a sale.
Initiating sales with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Keeping up to date on all products and informing customers of new products.
Answering customers' questions on the products.
Meeting sales quotas.
Excellent communication skills.
Creative thinking skills.
The patience and ability to engage customers in conversation.
Good sales ability.
Working knowledge of relevant computer software.
Excellent interpersonal and problem-solving skills.
The ability to handle rejection and stress in soliciting customers.
Reach out to existing and potential customers to present our product and service offering.
Learn details about our product and service offerings.
Address any questions or issues customers may have.
Communicate with customers to understand their requirements and need.
Offer solutions based on client’s needs and capabilities.
Direct prospects and leads to the sales team.
Keep an updated customer database.
Measure identified KPIs.
Always strive towards meeting sales quota.
Track and document calls and sales.
Update client records.
Prepare and present achievements and KPIs.