LOGISTICS AND SERVICES MANAGER Professional

Your overall objectives will be to :

• Ensure efficient operations of stock movement from customer order to successful delivery

• Drive the services division’s (TG Care) turnover and profitability

• Have an in depth understanding of the TG products, to be able to speak with confidence with clients about its functioning and even repairs required

• Record, coordinate and manage orders placed with key equipment suppliers from placement of order to arrival at client

MISSIONS

1. Order & Logistics management

• To record, coordinate and manage orders placed with key stock suppliers from placement of order to arrival at client

• Placement of purchase orders at key suppliers

• Tracking of status of order from placement of order to delivery at client

• Recording of purchase orders, goods received and deliveries on SAP

• Report back to management as to status of goods ordered

• Warranty claims

• Manage 10 point TG care communication plan with Customers notifying them of status of order at certain trigger points

2. Warehousing and Stock management

• Physical inventory control

• Stock takes from time to time with reconciliation to inventory per SAP and resolving reconciling items

3. TG Care service calls

• Opening Job Cards for technical call outs

• Update Job Cards with feedback from technicians

• Order the required items required

4. Technical knowledge about equipment

• Learning about Technogym Products and services and keeping up to date with changes. Passing TG e-learning level 1 exam

• Knowing the various parts down to the smallest detail of each equipment piece

• Support technicians with identifying spare parts needed

5. Continuous Improvement of Systems and Procedures

• Streamline back-office and operational processes and procedures

• Implementation of Technogym cultural model

• Company policies and procedures implementation and localization

• Compliant to Corporate Governance

6. Service Contract development

• All activities related to the sale of service contracts

• Managing procedures for renewing contracts about to expire

7. General office support

• Perform general office support function as requested by management

PROFILE:

• You graduated from a Post High school studies in Logistics and / or technical field.

You have experience in:

• Logistics or shipping management

• Technician in the field of gym equipment / vehicle / machinery

• Customer care interaction

• Warehousing operations

• ERP system similar to SAP

You have skills in:

• “Service Business” approach

• “Repair business” expertise

• Long term customer relationship approach

• Computer literacy including – advanced level

• MS Office – Outlook, Excel, Word, PowerPoint

• ERP software such as SAP

• Communicating courteously with customers by telephone, email, letter and face to face

• Fluent in English – written and spoken

• Fluent in either Creole or French - spoken

• Time and project management

• Team player and being able to motivate staff

Although this position oversees the very interesting yet challenging function of tracking all the equipment across the globe – from Italy, South Africa, Mauritius, Seychelles, Madagascar, Reunion and other African countries, a high level of technical insight is required. It is foreseeable that this person would go out to the clients with the technicians on a weekly basis to eventually know all about the actual equipment, its operational functions and the parts that it is made up of.

Your personality :

• Self-starter and internally motivated to excel

• Problem solving approach to challenges and bringing it to full resolution

• Be able to work with in a pleasant manner with a variety of people

• Have a natural flair for technical aspects

• Can work under pressure

• Be able to follow guidelines, processes and procedures

Work from home possibilities.