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1 month ago Jobs Ebène   36 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

We are looking for talented people to join our center in Mauritius, for the position of Program & Project Management Manager.

  • Operations Account technology Lead (OATL) acts as the single point of contact for the BPS account for technology related scope.

  • They are accountable for ensuring high-quality, issue free Technology delivery.

  • The OATL is also responsible for helping to expand the technology footprint on the account,

  • working with the BPS Lead to identify opportunities and proactively up-sell and cross-sell Technology services.

  • Also perform client facing role as far as the deal is concerned on all questions/issues related to technology.

  • The OATL is also expected to position him/herself as a Technology expert with the BPO account, presenting the BPS Technology offerings/latest

  • Thinking to the Account Lead, and to bring the relevant TGP experts to the account as need be.

  • Single point of contact for the BPS account lead for all technology work and offerings.

  • Oversight for all technology delivery at a client account related to BPO services

  • Single point of contact for escalation and resolution of Technology delivery issues

  • Bring TGP experts to the account to showcase our capabilities and/or ensure the right solutions for the client

  • (delivery center, offering, industry or solution architects).

  • Develop the connections for integrated account delivery management at the client (TAL, CAL, BPO Account Lead, etc.) identifying the synergies and ensuring clear accountabilities and no duplication of responsibilities

  • Work collaboratively with the BPS Account Lead to identify and help efficiently originate new sales opportunities with our client senior executives across the C-suite – focusing not only on improving the way we run IT,

  • but also on how IT can help enable their business.

  • Responsible for efficiently driving TGP sales offerings to expand the Technology footprint at the account (up-sell/cross-sell).

  • Ensure a high-performing, highly engaged technology team at the account.

  • Sustain Accenture’s culture and values; ensure these are visible to our people; set the tone at the top.

Relationships & Collaboration: Client Account Lead, TGP Technology Account Lead, BPS Account Lead, TGP for BPO Factory leadership, BPS client

  • Program, Project and Service Management (PPSM), Delivery excellence et al

  • Domain Knowledge (>=1) – F&A, HR, Procurement, Marketing, Supply Chain, Sales et al

  • Technology Expertise (>=1) – Infrastructure Management (Network & Voice Technology), Automation (RPA technologies), OCR/Workflow Technologies, Analytics, Cloud computing, Operations business process excellence, Block Chain technologies, ServiceNow etc..


Job Qualifications:

  • A university degree in IT is preferred;

  • More than 12 years’ working experience in instruments processing, reference data in an investment banking/financial institution environment;

  • Knowledge of Asian/European/US markets is desirable;

  • Fluent in English and French both written and spoken

  • Good presentation skills;

  • Eager to learn. Be adaptive to a changing environment;

  • Meticulous, discipline and possess good working attitude;

  • Able to handle work pressures and adhered to deadlines;

  • Good knowledge of MS Office applications;

  • With management skills. Not less than 5 years’ experience at a managerial or supervisory level;

  • Able to work in non-standard working hours (follow the sun shifts organisation)

Additional Information

Reference 62623db8f6ca531399ec29bd
Company Sector Other Jobs
Job Type Full time
Sector ICT, IT, Telecommunications
Expiration date 06 Jun 2022