PROGRAM & PROJECT MANAGEMENT MANAGER Professional

We are looking for talented people to join our center in Mauritius, for the position of Program & Project Management Manager.

WHAT ARE YOUR RESPONSIBILITIES :

• Operations Account technology Lead (OATL) acts as the single point of contact for the BPS account for technology related scope.

• They are accountable for ensuring high-quality, issue free Technology delivery.

• The OATL is also responsible for helping to expand the technology footprint on the account,

• working with the BPS Lead to identify opportunities and proactively up-sell and cross-sell Technology services.

• Also perform client facing role as far as the deal is concerned on all questions/issues related to technology.

• The OATL is also expected to position him/herself as a Technology expert with the BPO account, presenting the BPS Technology offerings/latest

• Thinking to the Account Lead, and to bring the relevant TGP experts to the account as need be.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR ?

• Single point of contact for the BPS account lead for all technology work and offerings.

• Oversight for all technology delivery at a client account related to BPO services

• Single point of contact for escalation and resolution of Technology delivery issues

• Bring TGP experts to the account to showcase our capabilities and/or ensure the right solutions for the client

• (delivery center, offering, industry or solution architects).

• Develop the connections for integrated account delivery management at the client (TAL, CAL, BPO Account Lead, etc.) identifying the synergies and ensuring clear accountabilities and no duplication of responsibilities

• Work collaboratively with the BPS Account Lead to identify and help efficiently originate new sales opportunities with our client senior executives across the C-suite – focusing not only on improving the way we run IT,

• but also on how IT can help enable their business.

• Responsible for efficiently driving TGP sales offerings to expand the Technology footprint at the account (up-sell/cross-sell).

• Ensure a high-performing, highly engaged technology team at the account.

• Sustain Accenture’s culture and values; ensure these are visible to our people; set the tone at the top.

Relationships & Collaboration: Client Account Lead, TGP Technology Account Lead, BPS Account Lead, TGP for BPO Factory leadership, BPS client

TECHNICAL EXPERIENCE :

• Program, Project and Service Management (PPSM), Delivery excellence et al

• Domain Knowledge (>=1) – F&A, HR, Procurement, Marketing, Supply Chain, Sales et al

• Technology Expertise (>=1) – Infrastructure Management (Network & Voice Technology), Automation (RPA technologies), OCR/Workflow Technologies, Analytics, Cloud computing, Operations business process excellence, Block Chain technologies, ServiceNow etc..

QUALIFICATIONS :

Job Qualifications:

• A university degree in IT is preferred;

• More than 12 years’ working experience in instruments processing, reference data in an investment banking/financial institution environment;

• Knowledge of Asian/European/US markets is desirable;

• Fluent in English and French both written and spoken

• Good presentation skills;

• Eager to learn. Be adaptive to a changing environment;

• Meticulous, discipline and possess good working attitude;

• Able to handle work pressures and adhered to deadlines;

• Good knowledge of MS Office applications;

• With management skills. Not less than 5 years’ experience at a managerial or supervisory level;

• Able to work in non-standard working hours (follow the sun shifts organisation)