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MAINFRAME SUPPORT ENGINEER Professional

1 month ago Jobs Ebène   46 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in 10 countries in Europe and Mauritius. Our goal? We bring people solutions to life
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
  • Apply technical knowledge, skills and expertise to provide support service to clients and take ownership of customer issues reported and see problems through to resolution.

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

  • Provide prompt and accurate feedback to customers.

  • Ensure proper recording and closure of all issues.

  • Prepare accurate and timely reports.

  • Document knowledge in the form of knowledge base tech notes and articles.

KEY ACCOUNTABILITIES:
  • Installing and configuring computer hardware operating systems and applications.

  • Monitoring and maintaining computer systems and networks.

  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

  • Replacing parts as required.

  • Providing support, including procedural documentation and relevant reports.

  • Following diagrams and written instructions to repair a fault or set up a system.

  • Supporting the roll-out of new applications.

  • Setting up new users' accounts and profiles and dealing with password issues.

  • Responding within agreed time limits to call-outs.

  • Working continuously on a task until completion.

  • Prioritizing and managing many open cases at one time.

EXPECTATIONS, EXPERIENCE & KNOWLEDGE
Because of the critical nature of this role, we can only consider candidates who can demonstrate that they meet the following minimum requirements:
  • Background in IT – degree or diploma holder.

  • Microsoft certifications MCSA & MCSE.

  • Ability to perform to agreed time scales and to departmental and project standards.

  • Very good analytical/functional skills.

  • Knowledge of microsoft operating systems, pc and hardware troubleshooting, office tools.

  • At least 2 years' experience in IT support environment.

SUPPORT:
  • Work efficiently on support tasks.

  • Drive to ensure responsiveness and resolution time targets are met.

  • Analyze and prioritize incidents/change requests, ensuring that the incident/change request process are being followed.

  • Ensures documentation/log completeness.

  • Support business users.

Additional Information

Reference 5f32ecfa2d93fd43017fb21b
Company Sector Other Jobs
Job Type Full time
Sector ICT, IT, Telecommunications
Expiration date 24 Sep 2020