IT MANAGER Professional

The IT Manager will report to the Group Technology Manager.

KEY RESPONSIBILITIES :

Strategy & Planning :

• Act as primary liaison for the Group via regular written and in-person communications with the entities stakeholders

• Participate in Technology governance processes definition of the cluster

• Lead IT operational planning and projects and organize and negotiate the allocation of IT external resources

• Oversee all reports and documentation related to network and systems operations

Acquisition & Deployment:

• Assist the different entities in the Technology budgets

• Oversee strategic relationships between the entities and external entities including the administration of vendor and service agreements

• Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale

• Develop, promote and oversee strategic relationships between the entities of the Group and external entities including vendors

• Analyse and communicate risks associated with technology-related investments and purchases

• Develop business case justifications and cost/benefit analysis for technology spending and the group's initiatives

• Manage IT assets through their life cycle to make sure that they deliver value at optimal cost, remain reliable/available, are accounted for and physically protected

Operational Management:

• Ensure that end users are receiving the appropriate assistance by managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and contribute to escalated problem resolution by giving in-person, handson support to end users when necessary

• Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes

• Develop policies and procedures that outline how problems are identified, documented, assigned and corrected

• Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency

• Oversight over operational Technology, monitoring the IT infrastructure and network (including on-premise and cloud) and facilities management

• Manage all IT system changes in a controlled manner (release management), including standard changes and emergency maintenance relating to business processes, applications and infrastructure

• Enable fast and reliable delivery of change to the business and mitigate the risk of negatively impacting the stability of the changed environment

• Manage IT-related services provided by all suppliers, including the selection of suppliers, management of relationships, management of contracts, and reviewing and monitoring of supplier performance

• Negotiate and secure cost-effective services or solutions from Vendors, Service Providers and Suppliers

• Ensure that adequate and sufficient IT-related capabilities, including people, process and technology, are available to support business objectives effectively at optimal cost

• Follow-up the performance of IT services and systems to determine operating costs, productivity levels, and upgrade requirements

Project coordination:

• Coordinate technology projects in alignment with the business strategy and requirements. Organize and communicate details related to specific assignments or tasks while serving as an interface between team members and managers

QUALIFICATION AND EXPERIENCE:

• Degree in Information Technology or any equivalent qualification

• 5 years’ experience in a similar job role

• ITIL and/or PMP certification will constitute an advantage

• Excellent written and oral communication skills

• Ability to present ideas in business-friendly and user-friendly language

• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on

• Proven analytical, evaluative, and problem-solving abilities

• Customer service orientation

• Ability to work under pressure and passionate to take challenges

• Self-motivated and proactive to ensure projects are completed within delay