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IT CLIENT SERVICE COORDINATOR Professional

9 months ago Jobs Vacoas   64 views

N/A ₨

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Location: Vacoas
Salary: N/A ₨

MISSION:
  • The IT Client Service Coordinator will be the trusted partner to maintain a healthy customer relationship by ensuring service governance and contractual engagements in line with the organizational strategy.

RESPONSIBILITIES:
  • Organizational management of projects concerning change requests (minor or standard) on platforms: interface with technical teams

  • Drafting of all documentation related to its activity and contribution to the updating of documents and tools shared by the entire department

  • Preparation of customer governance bodies (strategic committee, architecture committee, steering committee, operational committee)

  • Control of technical performance in order to anticipate saturation (bandwidth, capacity, service availability, response time of machines

  • Technical advice to clients regarding the changes to be planned (on its own initiative or at the client's request as appropriate)

  • Estimated workload and organization to be forecast on the account according to the level of service subscribed

  • Definition, implementation and monitoring of the entire service agreement linked to the account to be managed (expected deliverables, account monitoring bodies, customer and internal indicators)

SKILLS AND TECHNICAL KNOWLEDGE:
  • Apprehension of technological/web environment as well as physical and virtual IT infrastructures:

  • Knowledge in the following fields would be an advantage:

o Firewall / Antivirus

o Servers

o Network

o Operating Systems

  • A knowledge of different types of service contracts (SLA, KPI, contractual documents)

  • Microsoft Office tools (MS Excel, Pivot Tables, MS PowerPoint)

  • Principles of project management and ITIL

  • Good written and spoken English and French

  • Understand the clients' expectations

  • Excellent communication skills (Active listening, accuracy & clarity, diplomacy)

PROFILE:
  • Diploma in IT would be an advantage.

  • At least 1 year in the IT sector or project management

  • Autonomy, rigor, sense of service

  • Team Spirit

  • Good methodology

  • Organizational skills and analytical aptitude

  • Stress management

Additional Information

Reference 5e8437912d93fd4caaf64f21
Company Sector Other Jobs
Job Type Full time
Sector ICT, IT, Telecommunications
Expiration date 25 Feb 2021