HELP DESK LEVEL I SUPPORT OFFICER Professional1 month ago - Jobs - Vacoas - 44 views
Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
Provide local and remote support to internal Mantu employees (staff and consultants).
Gather users’ information and determine the issue.
Be responsible of all calls to 911.
Walk users through problem-solving process.
Categorise and escalate tickets to appropriate Level II support team.
Proceed to first level resolution whenever possible.
This description takes into account the major responsibilities and is not restrictive. Our recruitment process is based on building with the candidates their own job description in order to bring real benefit to the Group and to the professional career of our employees.
You have a Diploma/Bachelor Degree in Information System/Information Technology/Networking or any similar field.
You have good communication skills, are customer-focused, and can work under pressure.
Fluent in English, you are eager to work in an international team. French or any other language would be an added value.
You have an experience in Help/Service desk, General IT Support, Troubleshooting or similar positions.
You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated.
You are ready to work in a dynamic and challenging environment.
Be part of an international, multicultural environment of 7,750 talented people over 60 countries and 5 continents.
Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world.
Explore opportunities to grow quickly with a tailor-made career path: 70% of our key senior talent joined the company at entry level.
Take advantage of over 500 training courses in our ACADEMY catalogue, which includes programs in interpersonal communication, team management, project management, etc.
Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep.
Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors.
Unlock your full potential, both professionally and personally.