TRAVEL CONSULTANT SPECIALIST WITH AMADEUS (ENGLISH ONLY) Professional

• Good written and oral communications skills in English – role will require inbound, outbound (callbacks), and email communications.

• Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.

• Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience

• Ability to develop valuable and long-lasting relationships with business customers

REQUIRED SKILLS:

• Passion for travel / experience with travel

• Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer

• Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.

• Polished delivery: ability to communicate in a structured and effective manner

• Quick learner: ability to ramp up quickly and act on feedback constructively

• De-escalate customer situations: manage customer expectations and follow-up on customer commitments

• Passion for service, one call resolution and tailoring the solution for the caller

• Fast typing and computer navigation skills

• Proficiency in a multi-system environment and ability to multi-task

EXPERIENCE, EDUCATION AND CERTIFICATION:

• Ticketing working experience of minimum 6 months during the last two recent years.

• High school certificate or equivalent

WHAT CONCENTRIX OFFERS YOU:

• Competitive salary

• Performance Based Bonus Plan

• Night and Meal allowances as working Schedule : 6 pm - 4 am

• Average Package 30k -40k

• Notice period paid.

• EOY bonus 100% paid.

• Excellent company benefits like Life Assurance, Transport (Pick & Drop)

SALARY:

• Rs 31,000 - Rs 40,000