TRAVEL CONSULTANT SPECIALIST (ENGLISH ONLY) Professional1 month ago - Jobs - Ebène - 51 views
Good written and oral communications skills in English – role will require inbound, outbound (call-backs), and email communications.
Excellent telephone skills, including a professional demeanour portrayed to customers demonstrated through ability to ask probing questions
Ability to communicate with sense of urgency.
Strong listening skills: active listening
Ability to develop valuable and long-lasting relationships with business customers.
Passion for travel
Solutions mindset to find the right solution for the customer
Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations: manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller
Fast typing and computer navigation skills
Proficiency in a multi-system environment and ability to multi-task
EXPERIENCE, EDUCATION AND CERTIFICATION:
6 months experience in customer service
High school certificate or equivalent
WHAT CONCENTRIX OFFERS YOU:
Competitive salary – 20K to 30K monthly
Performance Based Bonus Plan
Night and Meal allowances: Working schedule – 06:00pm to 04:00am
Transport (Pick & Drop)