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TRAVEL CONSULTANT SPECIALIST (ENGLISH ONLY) Professional

1 month ago Jobs Ebène   51 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

  • Good written and oral communications skills in English – role will require inbound, outbound (call-backs), and email communications.

  • Excellent telephone skills, including a professional demeanour portrayed to customers demonstrated through ability to ask probing questions

  • Ability to communicate with sense of urgency.

  • Strong listening skills: active listening

  • Ability to develop valuable and long-lasting relationships with business customers.

REQUIRED SKILLS:
  • Passion for travel

  • Solutions mindset to find the right solution for the customer

  • Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.

  • Quick learner: ability to ramp up quickly and act on feedback constructively

  • De-escalate customer situations: manage customer expectations and follow-up on customer commitments

  • Passion for service, one call resolution and tailoring the solution for the caller

  • Fast typing and computer navigation skills

  • Proficiency in a multi-system environment and ability to multi-task

EXPERIENCE, EDUCATION AND CERTIFICATION:
  • 6 months experience in customer service

  • High school certificate or equivalent

WHAT CONCENTRIX OFFERS YOU:
  • Competitive salary – 20K to 30K monthly

  • Performance Based Bonus Plan

  • Night and Meal allowances: Working schedule – 06:00pm to 04:00am

  • Life insurance

  • Medical Insurance

  • Transport (Pick & Drop)

Additional Information

Reference 628f82bab2fa147f4233a08d
Company Sector Other Jobs
Job Type Full time
Sector Other Jobs
Expiration date 10 Jul 2022