Spa Therapist / Spa Hairdresser Professional

Job Responsibilities:

• Deliver Spa treatment protocols to guests up to the highest technical and service standard
• Possess full product knowledge, sales protocols and spa operations
• Up-sell spa services and retail products meeting personal and budgetary targets
• Assist Senior therapist with products stocks – to ensure all retail and professional stock is always available
• Is fully conversant in the tasks of the host and spa attendant team
• Adhere to all standards and procedures (SOP’s) of the spa at all times
• Assist and ensure that the presentation of each area of the spa meets with the agreed standard at all times
• Treat with confidentiality any information disclosed by guests during the course of their visit to the Spa
• Ensure that all guests are warmly and positively welcomed and that the spa team nurture their relaxation, comfort and enjoyment in the spa
• Assist and participate in a training and development program to ensure full competence in the Spa treatment menu, product knowledge, sales protocols and spa operations
• Participate in daily operations meetings with the spa team
• Always ensure that optimum levels of cleanliness and hygiene in the treatment rooms and related areas are maintained at all times
• Ensure all treatments are prepared effectively in a timely manner with all equipment, linen, and product available organised and ready to hand in the treatment room

Qualification and Experience:

• Certificate or Diploma in Spa
• At least 2 years' experience working in a Spa or Hotel
• Ability to communicate effectively
• Willing and able to work flexible shifts
• Customer oriented
• Enthusiastic and pleasant personality
• A clean certificate of character is a must