ITALIAN CUSTOMER SERVICE ASSOCIATE Professional

• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.

• Attend to information requests from customers and track the status of consignments on the system.

• Handle operational queries with a sense of urgency and deliver an accurate final job.

• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.

• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.

• Take steps to improve performance based on coaching.

• Provide information on products and services via email.

• Record customer data and feedback.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• Fluency in Italian is essential, both written & spoken.

• Good email and phone etiquette.

• Active listening skills.

• Detail-oriented and analytical.

• Quick thinker.

• Positive ‘can-do’ approach.

• Computer literate (Microsoft excel, Word).

• Flexibility in terms of working hours.

• Good time management.

• Good understanding of customer requests in Italian Language and ability to provide customers with proper & accurate response.

• Key / Process data according to customer specifications and as per Job Instruction Manuals.

WHAT ACADEMIC QUALIFICATIONS DO YOU NEED?

• HSC or Diploma Holders.

• 6 months – 2years of relevant experience.

• Proven customer service acumen will be an advantage.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.