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ITALIAN CUSTOMER SERVICE ASSOCIATE Professional

6 months ago Jobs Ebène   139 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

  • Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.

  • Attend to information requests from customers and track the status of consignments on the system.

  • Handle operational queries with a sense of urgency and deliver an accurate final job.

  • Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.

  • Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.

  • Take steps to improve performance based on coaching.

  • Provide information on products and services via email.

  • Record customer data and feedback.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?
  • Fluency in Italian is essential, both written & spoken.

  • Good email and phone etiquette.

  • Active listening skills.

  • Detail-oriented and analytical.

  • Quick thinker.

  • Positive ‘can-do’ approach.

  • Computer literate (Microsoft excel, Word).

  • Flexibility in terms of working hours.

  • Good time management.

  • Good understanding of customer requests in Italian Language and ability to provide customers with proper & accurate response.

  • Key / Process data according to customer specifications and as per Job Instruction Manuals.

WHAT ACADEMIC QUALIFICATIONS DO YOU NEED?
  • HSC or Diploma Holders.

  • 6 months – 2years of relevant experience.

  • Proven customer service acumen will be an advantage.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Additional Information

Reference 600968f795638cb88d8c646e
Company Sector Other Jobs
Job Type Full time
Sector BPO, Call Centres, Customer Service
Expiration date 29 Aug 2021