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CUSTOMER SERVICE FACILITATOR Professional

1 month ago Jobs Ebène   79 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

  • Resolve customer enquiries by telephone, email or chat with a positive and service- oriented attitude.

  • Ensure responses are delivered to customers within agreed timescales.

  • Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken.

  • Analyse and interpret information given by the customer precisely.

  • Build sustainable relationships of trust through open and positive interactions with customers.

  • Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure.

  • Follow through on customer cases.

  • Interact with inter-departments in a positive and service-oriented manner.

  • Apply systematic and logical thinking to solve complex issues.

  • Respect the confidential or sensitive nature of customer enquiries.

  • Be up to date with internal procedures, products, and current promotions.

  • Ensure to have intuitive understanding of systems tools.

  • Carry out administrative work and ensure correct information is displayed on all documents.

KNOWLEDGE, EXPERTISE & QUALIFICATIONS:
  • Very good written and oral communication skills in English is a must.

  • Comfortable to deal with inbound and outbound enquiries.

  • Good Telephone etiquettes.

  • Very good Listening and Problem-Solving Skills.

  • Organization Skills.

  • Ability to retain information effectively.

  • Ability to adopt a rational approach to customer cases.

  • Reporting Skills.

  • Be service oriented.

  • Ability to maintain workflow on multiple ongoing tasks with attention to detail and ability to prioritize.

  • Previous experience in Customer service will be a definite advantage.

  • Good mastery of Microsoft office tools.

  • Knowledge of products offered by the business.

PERSONAL QUALITIES:
  • Open and communicative.

  • Positive outlook.

  • Self-Motivated.

  • High level of Interpersonal Skills.

  • Ability to work within a Team.

  • High standard of personal integrity and conduct.

  • Good level of accountability and responsibility.

  • Self Confidence.

  • Proactive Attitude.

Working hours: Monday to Sunday, 5 days out of 7 on shifts not exceeding 9 hours.

Additional Information

Reference 617bf6eed99aad0f74088591
Company Sector Other Jobs
Job Type Full time
Sector Other Jobs
Expiration date 13 Dec 2021