CUSTOMER SERVICE ASSOCIATE Professional3 weeks ago - Jobs - Ebène - 90 views
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance.
WHAT RESPONSIBILITIES WILL YOU HAVE?
Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity, and schedule.
Attend to information requests from customers and track the status of consignments on the system.
Handle operational queries with a sense of urgency and deliver an accurate final job.
Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.
Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
Take steps to improve performance based on coaching.
Provide information on products and services via email.
Record customer data and feedback.
WHAT ACADEMIC QUALIFICATIONS DO YOU NEED?
Proven customer service acumen will be an advantage.
WHAT SKILLS & EXPERIENCE ARE WE LOOKING FOR?
Fluency in French and English are essential, both written & spoken.
Good email and phone etiquette.
Active listening skills.
Detail-oriented and analytical.
Positive ‘can-do’ approach.
Computer literate (Microsoft excel, Word).
Flexibility in terms of working hours.
Good time management.
Good understanding of customer requests and ability to provide customers with proper & accurate response.
Key / Process data according to customer specifications and as per Job Instruction Manuals.