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COLLECTION SPECIALIST (H/F) Professional

1 month ago Jobs Ebène   49 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

Join Accenture and help transform leading organizations and communities around the world. Choose Accenture, and make delivering innovative work part of your extraordinary career.
RESPONSIBILITIES:
  • Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes.

  • Back-office administrative work related to disputes.

  • Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.

  • Meet collection targets, and ensure agreed Service Levels are met or exceeded.

  • Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required.

  • Attend /support client meetings to discuss debtor performance and address issues as required.

  • Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.

  • Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection.

  • Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

  • Advise on debt prioritization and the collections process.

  • Identify areas for improving processes.

  • Provide coaching to new team members

QUALIFICATION AND EXPERIENCE:
  • Educational Background

    SC/HSC Holders with at least 1-2 years of relevant experience in Debt Collection or Customer Service.

    Skills:

  • Reliable

  • Discreet

  • Attentive to details

  • Accurate

  • Excellent communication skills

  • Team Player

  • Strong analytical skills and efficient planning skills

  • Proficient in MS Office

  • Flexible

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

Additional Information

Reference 616d09def0898c1dc7e8c5ca
Company Sector Other Jobs
Job Type Full time
Sector BPO, Call Centres, Customer Service
Expiration date 02 Dec 2021