COLLECTION SPECIALIST (H/F) Professional1 month ago - Jobs - Ebène - 49 views
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Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes.
Back-office administrative work related to disputes.
Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
Meet collection targets, and ensure agreed Service Levels are met or exceeded.
Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required.
Attend /support client meetings to discuss debtor performance and address issues as required.
Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection.
Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.
Advise on debt prioritization and the collections process.
Identify areas for improving processes.
Provide coaching to new team members
QUALIFICATION AND EXPERIENCE:
SC/HSC Holders with at least 1-2 years of relevant experience in Debt Collection or Customer Service.
Attentive to details
Excellent communication skills
Strong analytical skills and efficient planning skills
Proficient in MS Office
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