FRAUD & PAYMENT EXECUTIVE Professional1 month ago - Jobs - Ebène - 41 views
Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to KYC & Onboarding Manager or Senior Fraud & Payments Executive.
Chargeback data entry, highlighting any observations made during this process.
Perform on-going due diligence review for customer card or personal details changes.
Primary Manual Payments approvals for chaps & transfers.
Manage duplicate accounts and ensure terms and conditions are adhered too.
Omnichannel fraud screening.
Screen and approve Credit/Debit Card and E-Wallet withdrawals.
Initial review of missing payments queries, escalating when it’s not user error/BACs/ARN related.
Assisting with ad hoc fraud queries or department requirements.
Following closure of accounts process within the department SLA’s.
Providing responses to customers emails within the departments SLA’s.
Validate customers (where required) by gathering all KYC documents and in line with procedures.
Whitelisting devices and review of any linked accounts.
Reviewing Iovation related user queries, email alerts and daily breaches on device count.
Completing potential VIP account checks in line with the policy.
Work closely with the customer contact centre providing support when needed.
Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.
KNOWLEDGE, EXPERTISE & QUALIFICATIONS:
Experience of working to strict fraud prevention related goals and objectives.
Experience of working with other operational departments.
Basic Microsoft office.
Exceptional prioritizing and multi-tasking skills.
Ability to trust own judgment and make recommendations.
Attention to details.
Good communicator, both written and verbal.
Ability to meet strict deadlines.