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1 month ago Jobs Ebène   41 views

N/A ₨

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Location: Ebène
Salary: N/A ₨

  • Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to KYC & Onboarding Manager or Senior Fraud & Payments Executive.

  • Chargeback data entry, highlighting any observations made during this process.

  • Perform on-going due diligence review for customer card or personal details changes.

  • Primary Manual Payments approvals for chaps & transfers.

  • Manage duplicate accounts and ensure terms and conditions are adhered too.

  • Omnichannel fraud screening.

  • Screen and approve Credit/Debit Card and E-Wallet withdrawals.

  • Initial review of missing payments queries, escalating when it’s not user error/BACs/ARN related.

  • Assisting with ad hoc fraud queries or department requirements.

  • Following closure of accounts process within the department SLA’s.

  • Providing responses to customers emails within the departments SLA’s.

  • Validate customers (where required) by gathering all KYC documents and in line with procedures.

  • Whitelisting devices and review of any linked accounts.

  • Reviewing Iovation related user queries, email alerts and daily breaches on device count.

  • Completing potential VIP account checks in line with the policy.

  • Work closely with the customer contact centre providing support when needed.

  • Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures.

  • Experience of working to strict fraud prevention related goals and objectives.

  • Experience of working with other operational departments.

  • Basic Microsoft office.

  • Exceptional prioritizing and multi-tasking skills.

  • Ability to trust own judgment and make recommendations.

  • Attention to details.

  • Team player.

  • Good communicator, both written and verbal.

  • Ability to meet strict deadlines.

Working hours: Monday to Sunday, 5 days out of 7 on shifts not exceeding 9 hours.

Additional Information

Reference 617be8e0d99aad0f74088588
Company Sector Other Jobs
Job Type Full time
Sector Accounting
Expiration date 13 Dec 2021