Customer success Manager Professional

As a Customer Success Manager, your job is to ensure that LittleBIG Connection is an essential product and brings added value in terms of intellectual purchase for the Client.

Responsibilities

• Building Client skills and use of LittleBIG Connection features
• Ensuring Clients' success by monitoring their experience through their lifecycle on LittleBIG Connection
• Comprehend the Client business processes by performing online workshops and brainstorming sessions
• Maintaining relationships 'high and wide' within the Client's organization
• Collaborating regularly with Sales Executives to maximize their ability to upsell and cross-sell
• Working closely with the Product team to suggest new features that will improve LittleBIG Connection’s solutions and enhance your Clients' satisfaction
• Working closely with marketing so that your Clients can share their LittleBIG enthusiasm around them

Candidate Profile

• Have a bachelor’s degree in Business Administration or any similar field, or any relevant experience
• Be full of enthusiasm, dynamic, and possess great relationship skills
• ️Be curious and eager to learn the features of a SaaS product from scratch
• ️Have excellent oral and written communication skills in English and French (a 3rd language is a plus).
• ️Be able to tackle complexity and detail oriented
• Be able to deliver in a non-structured environment and keep the focus
• ️Experience in Client Relationship Management/Account Management would be a plus